Ridwell 17+

Amazing idea + perfect customer service

I’m originally from a smaller town in Alabama and now live in Portland, Oregon. There were absolutely zero recycling services where I lived—including very basic ones typically provided by a city. There weren’t any third party companies or organizations that I could pay to come and pick up our recycling. So, I’m simply amazed by Ridwell and the impact that it’s having on our community and planet! I get so excited to fill up my bags and save waste from getting into our landfills. It’s reasonably priced and has EXCELLENT customer service. I had a question about my first box, and they answered my text within minutes. I highly recommend this service to everyone!

Great Concept, Execution Needs Work

I love the idea and have been a customer for about a year now. Recycling and reusing items is important to me and I love that there’s a company out there trying to get it done!
Just a few issues with the execution though. A few times I have had my pick ups missed or partially missed (yes, they took some of my bags and forgot to take others), no replacement bags left, charged for a month when my membership was paused while I was away, and then today they actually messaged me about my items being wet when they picked them up!!!! What!!!??? First of all it was raining all day on my pick up day. Secondly, how do I leave items outside and accessible for pick up on a day when it is raining without them getting wet??? Thirdly, the bin for items is barely big enough to fit one bag let alone multiple bags of items so again, how am I supposed to ensure that they are dry if they don’t go in the bin??? If you want items dry and accessible then provide bigger bins that allow for this!!!
Love the concept, but the little oversights and bad customer service are making me reconsider.

Developer Response ,

Thank you so much for your feedback - we are so sorry this happened! If you could send us an email at help@ridwell.com we would love to look into this and make it right for you.

Easy + Convenient [way to be sustainable!]

I’m obsessed with Ridwell.. it’s truly almost like a game to me. I find it a fun activity :). I’m not sure I could think of an easier, more convenient way to go green. We hear so much about how our things don’t really get recycled, so much ends up in the landfill anyway, and/or are given a long list of items that are “hard to recycle”. Ridwell takes that challenge on while you reduce your footprint on this earth, and they are transparent so when critics come at ya, you can say “actually….”. Can’t say enough! And if affordability is a concern, I recommend looking into their 6 month free trial membership. “Reduce. Reuse. Recycle. Rihanna.” -Broad City